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Prepaid Electricity Service FAQs

Prepaid electric service means you purchase electricity before you use it. With prepaid service, a Retail Electric Provider (REP) allows you to pay upfront in order to manage your payments and electricity usage.

In order to avoid disconnection of your prepaid energy service, it is important to keep your account balance at or above the disconnection balance or you may risk having your energy service turned off. Retail Electric Providers, also referred to as REPs, can set a disconnection balances. When you sign up with a REP, be aware of this minimum balance and make prepayments in a timely manner to avoid disconnection. You may find additional information regarding the disconnection balance in your Prepaid Disclosure Statement (PDS). Typically you will be notified one to seven days before your account balance is expected to fall below your stated disconnection balance.

However, if your account balance falls below your disconnection balance quicker than the estimation, your electric service may be disconnected in as little as one day after you receive the low balance notification.

If your service is disconnected, and your account has a negative balance, you must pay off that amount before reconnecting. Once the negative balance has been corrected, your Retail Electric Provider (REP) will require you to make a payment to establish a new connection balance in order to restart service. Your REP may require you to confirm this payment if you make a payment through a third-party payment processor. You should begin receiving service within two hours of correcting the reason(s) for disconnection. You may find additional information regarding specific product reconnection balance and payment verification requirements in your Prepaid Disclosure Statement (PDS).

Finding an electricity provider, or REP, that offers simple, no-commitment, no deposit plans is easy! Prepaid Lights can connect you with a number of providers in Texas that can turn your power on the same day. All you need to sign-up is:

  • Your address
  • Your name or the name you’d like on the account
  • A payment for whatever amount of electricity you will use for the upcoming month

Once you choose a Retail Electric Provider (REP), you must contact the company to start service or enroll online. A REP will require you to make an initial payment, or connection balance, to establish a positive balance before starting prepaid service. Prepaid energy service does NOT require a deposit, however, most REPs will require a balance which will be used to establish and provide electric service. You may also need to pay the REP for the Transmission and Distribution Utility (TDU) fees, which may make the total due prior to starting service. You can find additional information on the Prepaid Disclosure Statement (PDS).

When you have a prepaid plan for your electricity, you only pay for the amount of electricity you will need for the upcoming month. And because there is no security deposit, the only thing you’re paying for is the electricity itself.

The cost of the monthly electricity depends only on how much electricity you use. Rates can change from time to time but you’ll always get the lowest rates available with prepaid energy. Currently, most customers choose plans that offer access to electricity for about 13 cents per kilowatt hour (kWh).

Each REP may charge a different price per kilowatt hour (kWh) depending on the plan you select. When you enroll, your prepayment buys you a dollar amount of electricity instead of a specific amount of kilowatt hours (kWh). Additionally, your monthly costs will depend on how much electricity you use and how much your REP charges per kWh. Most prepaid service products are variable or indexed rate products. You can find more information on these product types on the Prepaid Lights website at www.prepaidlights.net. Similar to gasoline, the energy price per kWh can change daily with variable or indexed rates so there is not one fixed price that will be used for the electricity you purchase as it is used each day. You can find more information about electricity rates on the Electricity Facts Label (EFL).

Retail Electric Providers (REPs) offering prepaid service must send important time-sensitive notices such as current balance notifications, disconnection warnings, and payment confirmations by phone or other electronic channels. Your REP must also have a valid phone number, email, or other electronic means of delivering these notices to you in order to provide you with the best service possible. It is also common for your REP to provide additional information via U.S. mail.

There are several things to consider before signing up for prepaid electricity such as:

  • If your current balance falls below the stated disconnection balance, your service will be disconnected with little notice.
  • You must be able to receive notices by phone or other electronic methods.
  • You will not receive a monthly paper bill.

There are also several questions to consider to help you decide if prepaid energy is right for you:

  • Do you prefer to pay as you go?
  • Do you prefer not to pay a deposit?
  • Do you require a monthly bill?
  • Do you want to be able to split costs with roommates?

All you need to sign up is:

  • Your address
  • Your name or the name you’d like on the account
  • A payment for whatever amount of electricity you will use for the upcoming month

Prepaid Electricity Plans FAQs

Visit the Prepaid Lights website at www.prepaidlights.net and choose the plan that is best for your needs. Enrollment does not require an ID, Social Security number, or a security deposit. With Prepaid Lights you can easily compare plans like Free Weekends, Free Nights, 2 Months Free, SmarTricity, and more from a number of different energy providers.

All residents in deregulated areas of within the state of Texas have access to all Prepaid Lights offers. There is no credit check, no ID required, and no upfront deposit to get your service started! Simply visit the Prepaid Lights website at www.prepaidlights.net and pick the plan that makes the most sense for your needs.

Finding an electricity provider, or REP, that offers simple, no-commitment, no deposit plans is easy! Prepaid Lights can connect you with a number of providers in Texas that can turn your power on the same day. All you need to sign-up is:

  • Your address
  • Your name or the name you’d like on the account
  • A payment for whatever amount of electricity you will use for the upcoming month

Free Nights, 2 Months Free, and Free Weekends are just a few of the plans that offer bonus days where there are no charges at all for electricity. The 2 Months Free plan has no security deposit, while the others feature zero-cost weekend or for  nighttime electricity. Either way, consumers come out ahead and pay for nothing but the electricity they use, and sometimes much less than that!

Compared to traditional electric utility plans, no deposit plans give consumers the greatest amount of financial and personal freedom. By choosing a low-cost prepaid plan, you can save money and get electricity turned on instantly without a security deposit, ID, or credit check.

Prepaid Electricity Payment FAQs

Prepaid service customers do not receive a monthly bill. You will receive communications from your REP informing you how much money you have remaining in your account. You can also request your current balance from your REP. Additionally, your REP can provide a Summary of Usage and Payment (SUP) for up to 12 months of usage. The SUP will show your usage, charges, the average price of service, and payments by calendar month. Your REP will provide a downloadable and printable SUP by email free of charge, but may charge a fee if you request a paper copy. Please consult your Prepaid Disclosure Statement (PDS) and Terms of Service (TOS) for additional fee information.

Fees depend on which Retail Electric Provider (REP) you choose. Be aware of any fees that may be charged before you sign-up for a plan. You can find out more information about REP fees in their Terms of Service and on the Prepaid Disclosure Statement (PDS).

Some assistance agencies may not provide bill payment assistance to customers who use prepaid energy service. If you qualify for low-income assistance, have received energy assistance in the past, or think you will be in need of energy assistance in the future, contact your assistance program to confirm that you qualify for payment assistance. Your Retail Electric Provider (REP) may be able to provide additional information regarding payment assistance.

Deferred payment plans are available upon request in certain situations. You may request a deferred payment plan if:

  • Your account reaches a negative balance during an extreme weather event. (An extreme weather event is when the National Weather Service issues a heat advisory or a cold alert in your area.)
  • A state of disaster has been declared in your area by the Governor of Texas and the Public Utility Commission requires that deferred payment plans be offered.
  • Your Retail Electric Provider (REP) has under billed your account for reasons other than theft of service.
  • If you enter into a deferred payment plan, your REP may apply a switch-hold until your deferred payment plan is paid in full. A switch-hold means you will not be able to buy electricity from another company while the switch-hold is in place. Please contact your REP for additional deferred payment plan options and information.

Disclaimer: © February 2020 PayGO Distributors, LLC. This is an advertisement for prepaid electric service from PayGO Distributors, LLC., an independent energy sales organization. Energy services are provided by Young Energy, LLC DBA Payless Power REP#10110 and Brooklet Energy Distribution, LLC DBAs Acacia Energy, Snap Energy Latino, and Now Power REP#10137. There is a minimum required payment to establish a connection. Call for more information on minimum required payments, balances, and specific terms of service and promotional details. Utility fees may also apply and may increase the total amount that you pay. Offers subject to termination or change without notice. Se habla Español.

* Rates quoted are at 2,000 kWh per the Electricity Facts Label for Oncor. Please check EFL for your effective rate.

** Order must be placed online before 4pm CST. Meter must not be subject to a switch hold.

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